Business Details

Porto Virelle is based in Melbourne, Victoria, Australia.

Porto Virelle remains the merchant of record. Website operations and digital marketing support are provided by Kytico (https://kytico.net) on behalf of Porto Virelle.

Use of Our Website

• You agree to use our website only for lawful purposes.
• You must not misuse, interfere with, or attempt unauthorised access to our systems.
• You must not use automated methods to scrape or extract content without our permission.

Age and Eligibility

If you are under 18, you may use this website and place orders only with the involvement of a parent or legal guardian.

Products and Availability

We make reasonable efforts to display products, descriptions, and pricing accurately. Product images and colours may vary across screens.

All products are subject to availability and may be withdrawn or updated at any time.

Pricing and Payment

Prices are displayed in applicable currencies and may change without notice.

The amount shown at checkout is the amount we charge for your order. We do not add separate import duty or customs handling fees at checkout.

Depending on your destination, your parcel may still be subject to import duties, VAT, GST, or customs clearance charges assessed by local authorities or carriers on delivery. Where applicable by law, such charges remain your responsibility.

Payments are processed securely by Stripe. We do not store full card numbers.

Shipping Regions

We ship worldwide where our carrier network operates. Available destinations, services, and exclusions are shown at checkout.

Delivery timeframes are set out in our Shipping Policy and are estimates only, not guarantees.

Order Acceptance, Cancellation, and Fulfilment

An order confirmation email acknowledges receipt of your order but does not guarantee acceptance.

You may request cancellation before fulfilment begins. Once fulfilment has started, cancellation may no longer be possible and our Refund and Returns Policy will apply.

We reserve the right to cancel or refuse orders for reasons including suspected fraud, pricing errors, stock issues, or legal restrictions.

Returns, Exchanges, and Refunds

Our Refund and Returns Policy sets out the conditions for change-of-mind returns (including the 14-day window from delivery and original condition requirements), exchanges, faulty or incorrect items, and refund processing.

Consumer Rights and Mandatory Local Laws

If you are purchasing from Australia, nothing in these Terms excludes, restricts, or modifies rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.

If you are purchasing from another country, mandatory consumer protections in your jurisdiction continue to apply to the extent required by law. This includes, where applicable, rights under EU, EEA, UK, and other local consumer laws.

Intellectual Property

All content on this website, including text, graphics, logos, product imagery, and design, is owned by Porto Virelle or its licensors and is protected by intellectual property laws.

Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from your use of the website or purchase of products.

Governing Law

These Terms are governed by the laws of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria.

Contact Us

For questions about these Terms, contact [email protected].