Shipping Coverage

We ship worldwide where our carrier network operates.

If a destination is unavailable, this will be shown at checkout. You may also contact us and we will endeavour to arrange delivery to your country where possible.

Order Processing

• Orders are typically processed within 1 to 5 business days.
• Orders are not processed on weekends or public holidays.
• During launches, holidays, and promotional periods, processing may take longer.

Estimated Delivery Times

The following are typical transit windows after dispatch. They are not guaranteed.

For a product-specific estimate before ordering, contact [email protected].

• Australia: typically 2–5 business days
• United States: typically 3–6 business days
• France: typically 2–3 business days
• Italy: typically 2–4 business days
• Canada: typically 2–5 business days
• United Arab Emirates: typically 7–10 business days
• Germany: typically around 3 business days
• United Kingdom: typically 2–4 business days
• Other destinations: delivery times vary; contact us if you require guidance before ordering.

Pricing, Duties, and Taxes

The amount shown at checkout is the amount we charge for your order. We do not add separate import duty or customs handling fees at checkout.

Depending on your country, your parcel may still be subject to import duties, VAT, GST, or customs clearance charges assessed by local authorities or carriers on delivery. Where applicable by law, such charges remain your responsibility.

Return and Exchange Postage

For change-of-mind returns and exchanges, you are responsible for return postage to us. Exchange outbound shipping is charged at our actual (unsubsidised) carrier cost, as explained in our Refund and Returns Policy.

Outbound delivery on your original order may be subsidised or offered at a reduced rate; return and exchange shipping are not subsidised in the same way and may cost more than the postage paid on your original order.

Tracking

When your order is dispatched, you will receive a shipping confirmation email with tracking details where available.

Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

If an incorrect address is provided, delivery delays or additional shipping costs may apply.

Contact Us

For shipping support, contact [email protected].