Who We Are

Porto Virelle is based in Melbourne, Victoria, Australia.

You may contact us at [email protected] for order-related matters and at [email protected] for all other enquiries.

Information We Collect

We may collect the following categories of personal information:

• Contact information, such as your name, email address, shipping address, and billing address.
• Order information, such as products purchased, payment status, and delivery details.
• Support information, including messages you send to us.
• Device and usage data, such as browser type, IP address, pages viewed, and interactions with our website.

How We Use Your Information

• To process and fulfil orders.
• To provide customer service and respond to enquiries.
• To send order updates, shipping notifications, and service-related communications.
• To detect fraud, abuse, or unauthorised activity.
• To improve website performance, product offerings, and customer experience.

How We Share Information

We share personal information only where necessary to operate our business and deliver our services.

Kytico (https://kytico.net) provides website operations and digital marketing services to Porto Virelle as a service provider acting on our behalf.

• Stripe and related payment services to process transactions securely.
• Brevo (Sendinblue) to manage newsletter subscriptions and send marketing emails where you have opted in.
• PostHog Cloud (EU) to provide product and performance analytics according to your cookie preferences.
• Meta (Facebook) Pixel to measure advertising performance and build audiences according to your cookie preferences.
• Shipping and logistics providers to deliver your orders.
• Technology providers that support website hosting and store operations.
• Regulators or authorities where required by law.

Cookies and Tracking Technologies

We use essential cookies and similar technologies to operate checkout, remember your preferences, and maintain website performance.

Analytics is disabled by default until you make a choice in our cookie preferences banner.

If you reject cookies, we run PostHog in cookieless mode for aggregate analytics without analytics cookies.

If you accept analytics, Meta Pixel may also set advertising cookies to measure campaign performance.

Our embedded newsletter form is provided by Brevo and may use cookies or similar technologies to operate the form and prevent abuse.

Stripe may place cookies or similar technologies required for payment processing and fraud prevention.

Email Marketing

If you subscribe through our newsletter form, we use Brevo to send marketing emails such as product launches, updates, and promotions.

We send marketing emails only where we have your consent or another lawful basis, and every marketing email includes an unsubscribe link.

Data Retention

We retain personal information for as long as reasonably required to fulfil orders, manage returns and disputes, comply with legal obligations, and operate our business.

Your Rights

Depending on your location, you may have rights to request access, correction, or deletion of your personal information, subject to legal and operational requirements.

To submit a request, email us using the contact details below. We may need to verify your identity before processing your request.

Data Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children and Young People

Our website is not specifically directed at children.

If you are under 18, you should use this website and place orders only with the involvement of a parent or guardian.

Changes to This Policy

We may update this policy from time to time to reflect legal, operational, or service changes. The updated version is effective from the date shown at the top of this page.

Contact Us

For privacy questions, contact [email protected] (orders) or [email protected] (general enquiries).